Customer Help
Our happiness team is always here to assist.
Common Purchase Queries
Does the size run true to size?Indeed, our sizes are accurately reflective of standard sizing norms.
How can I place a custom size order?To initiate a custom size order, kindly opt for the “custom size” or “made-to-measure” option during the size selection process. Subsequently, proceed to checkout. In the comments section, please furnish all pertinent measurements. Complete the transaction by entering your credit card details, and your order will be duly processed as a custom size order.
Will the product be identical to the one advertised on the website?Absolutely, the product you receive will precisely match the specifications and appearance as advertised on our website.
What recourse do I have if I receive a damaged product?While we consistently strive to deliver products of the highest quality, in the rare event of receiving a damaged item, you may opt for either an exchange of the product or a full refund, based on your preference.
Do you offer kid sizes?Certainly, we accommodate custom sizes for jackets or suits based on the measurements provided by the customer. Simply choose the custom sizing option during checkout and furnish us with the required measurements.
Can custom sizes be exchanged?Unfortunately, custom sizes are non-refundable and non-exchangeable.
How can I measure myself?To accurately measure yourself, please refer to our provided guidelines on our website. These guidelines will assist you in obtaining the precise measurements required for a custom-sized order.